News for 'customer service'

Coolcations Drive Summer Travel Surge

Coolcations Drive Summer Travel Surge

Rediff.com13 May 2026

As temperatures soar, booking queries have surged by double digits -- going up to 125 per cent -- for destinations like Kashmir, Shillong, Gangtok, Munnar, Leh, Rishikesh, Guwahati, Imphal, Kodaikanal and the Andamans.

'Viksit Bharat cannot truly become a reality unless...'

'Viksit Bharat cannot truly become a reality unless...'

Rediff.com12 Feb 2026

'The real question is how best to leverage technology to deliver better services, all the way to the last mile, where we still haven't been able to get across the financial literacy that can enable us to unlock the potential of the entire country.'

Jharkhand Cyber Crime Crackdown: 10 Arrested in Deoghar

Jharkhand Cyber Crime Crackdown: 10 Arrested in Deoghar

Rediff.com16 Apr 2026

Jharkhand police have arrested 10 cyber criminals in Deoghar district for defrauding people through fake online platforms and fraudulent cashback offers.

Titan's Q4: Bullion Demand Fuels Revenue, But Margins Face Headwinds

Titan's Q4: Bullion Demand Fuels Revenue, But Margins Face Headwinds

Rediff.com18 May 2026

Jewellery majors Titan Company and Kalyan Jewellers reported robust Q4 FY26 results, with Titan's consolidated revenue surging 81 per cent year-on-year, largely propelled by a sixfold increase in bullion and digital gold sales. Despite strong top-line growth, Titan's gross and operating profit margins faced pressure due to the higher share of lower-margin gold products and increased marketing expenditure.

Fake roadside assistance call centre busted in Delhi, 12 arrested

Fake roadside assistance call centre busted in Delhi, 12 arrested

Rediff.com7 Apr 2026

Delhi Police have dismantled a fraudulent call centre operating a roadside assistance policy scam, arresting 12 individuals involved in deceiving customers.

L&T reports 3% decline in profit; revenue up 11%

L&T reports 3% decline in profit; revenue up 11%

Rediff.com6 May 2026

Infrastructure major Larsen & Toubro (L&T) reported a 3 per cent year-on-year decline in consolidated net profit for Q4 FY26, reaching 5,325.60 crore, primarily due to exceptional gains in the previous year. Despite this, the company's consolidated order book surged by 28 per cent to 7.4 trillion, with international orders accounting for 52 per cent.

TaMo PV profit slumps 32% on JLR headwinds

TaMo PV profit slumps 32% on JLR headwinds

Rediff.com15 May 2026

Tata Motors' MD and CEO, Girish Wagh, has identified rising diesel prices as the most significant threat to India's commercial vehicle (CV) industry recovery, despite the sector recently surpassing its pre-FY19 wholesale peak. Diesel costs account for 25-50% of a truck operator's total cost of ownership, making any increase a critical concern for fleet economics.

Tata Power and Salesforce Collaborate to Boost Renewable Energy Growth

Tata Power and Salesforce Collaborate to Boost Renewable Energy Growth

Rediff.com6 Mar 2026

Tata Power has partnered with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.

'Prison Can Make Or Break A Person'

'Prison Can Make Or Break A Person'

Rediff.com20 May 2026

After spending 31 months in Chennai's Puzhal prison, Ahmed Buhari is finally breathing free, as courts across the country quashed proceedings linked to his group company Coastal Energy.

Automation nudges banks towards leaner workforce

Automation nudges banks towards leaner workforce

Rediff.com28 Apr 2026

Major Indian banks, including Axis Bank, HDFC Bank, and RBL Bank, have reported a decline in employee headcount in FY26, attributing the reductions to significant investments in technology and automation yielding productivity gains across operations.

Budget 2026: Is Customs Amnesty Scheme On The Cards?

Budget 2026: Is Customs Amnesty Scheme On The Cards?

Rediff.com7 Jan 2026

Total pending Customs arrears, including amounts under litigation, court stays and cases where the appeal period has not expired, stood at about Rs 1.36 trillion at the end of December 2024.

Sunil Mittal plans Bharti Telecom to regain 51% Airtel stake, eyes succession in a decade

Sunil Mittal plans Bharti Telecom to regain 51% Airtel stake, eyes succession in a decade

Rediff.com14 May 2026

Telecom czar Sunil Bharti Mittal plans to hand over the reins of Bharti Airtel to his children in the next decade and desires that promoter firm Bharti Telecom regains over 50 per cent stake in the company.

Prudential to acquire 75% stake in Bharti Life Insurance for Rs 3,500 crore

Prudential to acquire 75% stake in Bharti Life Insurance for Rs 3,500 crore

Rediff.com18 May 2026

Prudential plc has announced its acquisition of a 75 per cent stake in Bharti Life Insurance for approximately 3,500 crore, a strategic move to secure majority ownership in the Indian life insurance market. This acquisition necessitates Prudential reducing its holding in ICICI Prudential Life Insurance to below 10 per cent.

When Will Jio Credit Reach AUM Level Of Rs 1 Trillion?

When Will Jio Credit Reach AUM Level Of Rs 1 Trillion?

Rediff.com29 Apr 2026

'We are staying away from making forward-looking statements on when we will reach 1 trillion, etc. But growth will be rapid; it's only a matter of time.'

These carmakers are the best in customer service

These carmakers are the best in customer service

Rediff.com30 Oct 2015

Maruti Suzuki has topped the after-sales customer service satisfaction.

Chandrasekaran addresses Air India staff, stresses transformation & safety

Chandrasekaran addresses Air India staff, stresses transformation & safety

Rediff.com11 Apr 2026

Tata Sons Chairman N Chandrasekaran addressed Air India employees, acknowledging the airline's challenging phase while reaffirming the Tata Group's commitment to its long-term transformation, focusing on service quality, safety, and operational improvements.

Gold, silver sell at huge discount after tariff hike

Gold, silver sell at huge discount after tariff hike

Rediff.com15 May 2026

Despite a sharp increase in import duties on gold and silver to 15 per cent, the precious metals are trading at significant discounts in the domestic market, with gold seeing discounts of up to $200 an ounce and silver up to $6 an ounce.

Mizoram Women's Group Condemns Trafficking Of Women

Mizoram Women's Group Condemns Trafficking Of Women

Rediff.com12 May 2026

The apex women's association in Mizoram, Mizo Hmeichhe Insuihkhawm Pawl (MHIP), has strongly condemned the alleged trafficking and exploitation of women from the state under the guise of employment outside Mizoram. The organisation is pursuing the matter to ensure the accused receive stringent punishment under the law.

Uber and Flipkart Team Up: Earn Rewards on Rides with SuperCoins

Uber and Flipkart Team Up: Earn Rewards on Rides with SuperCoins

Rediff.com15 Apr 2026

Flipkart and Uber have announced a partnership to integrate Flipkart's SuperCoins reward programme into Uber's mobility services, allowing users to earn rewards on rides.

Indian Banks Discuss AI Security Risks After Global Concerns

Indian Banks Discuss AI Security Risks After Global Concerns

Rediff.com23 Apr 2026

Finance Minister Nirmala Sitharaman met with bank heads to discuss the risks associated with Artificial Intelligence (AI) following global concerns about Anthropic's Mythos model and its potential threat to financial systems' data security.

Daughter Of IRS Officer Murdered In South Delhi Residence

Daughter Of IRS Officer Murdered In South Delhi Residence

Rediff.com22 Apr 2026

The daughter of a senior IRS officer was found murdered in her southeast Delhi residence. Police suspect sexual assault and are investigating a former domestic help who is absconding.

TCS announces annual salary hikes, prioritises AI skills

TCS announces annual salary hikes, prioritises AI skills

Rediff.com10 Apr 2026

Tata Consultancy Services (TCS) has announced annual salary hikes effective April 1, with top performers receiving double-digit increases, while also renewing its multi-year strategic partnership with UK retailer Marks & Spencer (M&S) to support its omnichannel and data-driven transformation with AI.

RBI focuses on better customer service

RBI focuses on better customer service

Rediff.com8 Sep 2011

'Prevention is better than cure' seems to be the focal point of the latest action points of the Reserve Bank of India (RBI) in the Annual Conference of Banking Ombudsman. So, the apex bank is looking at setting a template of good customer service that will prevent consumer grievance.

Got a flair for customer service?

Got a flair for customer service?

Rediff.com2 Jun 2005

Manpower ITeS is looking out for Customer Support Professionals, Voice-cum-Data Associates and Technical Support Officers for its call centre and BPO clients.

ISRO to print rocket components with Russian 3D printing machine

ISRO to print rocket components with Russian 3D printing machine

Rediff.com29 Apr 2026

The RusBeam 2800 is now India's largest electron-beam wire deposition 3D printer operating under vacuum. The machine was custom-built for India and is operated with software developed by Rosatom.

How Mizoram Police Rescued Women From Trafficking Racket

How Mizoram Police Rescued Women From Trafficking Racket

Rediff.com7 May 2026

Mizoram police, in collaboration with Uttarakhand police, rescued five Mizo women, including two minors, from a sex trafficking racket operating under the guise of a spa in Rudrapur. Six individuals have been arrested, including the alleged mastermind and spa owner.

Increasing the number of policy sales will be a key focus area for SBI Life

Increasing the number of policy sales will be a key focus area for SBI Life

Rediff.com6 May 2026

"Policy sales will be one of the focus areas for the company because looking at the large insurance gap, large number of people being uncovered. The only right way to go is to increase the number of policies," said Amit Jhingran, MD & CEO, SBI Life Insurance.

Jio Financial formalises general insurance foray with Allianz

Jio Financial formalises general insurance foray with Allianz

Rediff.com23 Apr 2026

Jio Financial Services and Munich-based Allianz Group have signed a binding agreement to establish a 50:50 joint venture for general and health insurance in India, building on an earlier reinsurance partnership.

How AI Skills Can Give Indian Employees An Edge

How AI Skills Can Give Indian Employees An Edge

Rediff.com26 Apr 2026

Employees with artificial intelligence skills are likely to see better salary increments in the coming years, especially in technology, GCCs, and BFSI sectors, according to TeamLease Edtech.

Why AI Skills Are Crucial For Salary Hikes In India

Why AI Skills Are Crucial For Salary Hikes In India

Rediff.com26 Apr 2026

Employees with artificial intelligence skills are likely to see better salary increments in the coming years, especially in technology, GCCs, and BFSI sectors, according to TeamLease Edtech.

India suspends postal services to US amid new customs rules

India suspends postal services to US amid new customs rules

Rediff.com23 Aug 2025

Under an Executive Order issued by the US administration on July 30, 2025, goods valued above USD 100 will be subject to customs duties in America with effect from August 29 onwards.

Silver lining to India's ageing truck fleet

Silver lining to India's ageing truck fleet

Rediff.com14 Apr 2026

India's rapidly ageing truck fleet, with 42% of vehicles over 12 years old, is set to trigger a replacement-driven growth of 3-5% annually over the next five years.

'We are targeting a combined ratio of around 107% in FY27,': SBI General CEO

'We are targeting a combined ratio of around 107% in FY27,': SBI General CEO

Rediff.com4 May 2026

SBI General Insurance aims to achieve a 10 per cent market share among private and standalone health insurers within approximately five years, up from its current 7.17 per cent, said Naveen Chandra Jha, managing director and chief executive officer, SBI General Insurance.

Why Gold Loan Boom Needs Caution

Why Gold Loan Boom Needs Caution

Rediff.com11 May 2026

Rapid growth in personal gold loans has raised concerns over borrower leverage, large-ticket exposure and volatility in gold prices, points out Swaminathan J, Deputy Governor, Reserve Bank of India.

Public Cloud Service Drives Oracle India's Double-Digit Run

Public Cloud Service Drives Oracle India's Double-Digit Run

Rediff.com18 Feb 2026

'India is often skipping legacy cycles and moving directly to advanced AI-driven operations.'

LIC Offices Open on Tuesday Following Irdai Advisory

LIC Offices Open on Tuesday Following Irdai Advisory

Rediff.com30 Mar 2026

LIC offices will remain open during normal working hours on Tuesday for customer convenience, following an advisory from Irdai. CoinDCX commits to invest in cybersecurity infrastructure, and PayNearby introduces UPI QR-based cash withdrawals.

Govt exceeds FY26 indirect tax collection estimates of Rs 15.52 lakh cr

Govt exceeds FY26 indirect tax collection estimates of Rs 15.52 lakh cr

Rediff.com2 Apr 2026

The Indian government has marginally exceeded its indirect tax collection target for fiscal year 2025-26, with strong performances in customs, excise, and GST revenues.

Summer Holiday Travel Insurance: Key Things To Know

Summer Holiday Travel Insurance: Key Things To Know

Rediff.com30 Apr 2026

Understand your travel insurance policy before travelling abroad this summer. This article outlines what travel insurance covers, including trip cancellations, missed connections, and medical emergencies, and what it excludes, such as war-related disruptions and pre-existing conditions.

Outrage As Odisha Bank Asks Man To Produce Sister's Skeleton

Outrage As Odisha Bank Asks Man To Produce Sister's Skeleton

Rediff.com28 Apr 2026

A tribal man in Odisha was forced to carry his sister's exhumed skeleton to a bank to withdraw her money, sparking widespread condemnation. The bank claims it only requested valid documents, but the incident has raised questions about the treatment of vulnerable customers.