News for 'customer service'

Wipro Q4 profit falls 1.8% to Rs 3,502 crore

Wipro Q4 profit falls 1.8% to Rs 3,502 crore

Rediff.com16 Apr 2026

IT major Wipro reported a consolidated net profit of Rs 3,501.8 crore for March quarter FY26, a 1.89 per cent decrease from the previous year, amidst a challenging macroeconomic environment. The company also announced a mega Rs 15,000 crore share repurchase programme.

Delhi University Conference Examines AI's Role in Shaping Future Management Practices

Delhi University Conference Examines AI's Role in Shaping Future Management Practices

Rediff.com9 Apr 2026

Delhi University's Sri Guru Gobind Singh College of Commerce hosted an international conference focusing on the transformative role of AI in management, featuring discussions on ethical considerations, customised education, and cross-domain relevance.

RBI UPI Delay Plan Gets Banker Backing

RBI UPI Delay Plan Gets Banker Backing

Rediff.com21 Apr 2026

'It is a tradeoff between convenience and fraud prevention.'

Sabarimala case: SC questions maintainability of pleas by non-devotees

Sabarimala case: SC questions maintainability of pleas by non-devotees

Rediff.com8 Apr 2026

The Supreme Court of India questioned the Centre regarding the eligibility of non-devotees to challenge the customs of the Sabarimala temple in Kerala, during a hearing on religious freedom and discrimination against women at religious sites.

KV Kamath Emphasises AI Application and Education Reform for India's Future

KV Kamath Emphasises AI Application and Education Reform for India's Future

Rediff.com9 Apr 2026

Veteran banker K V Kamath stresses the importance of reskilling and education reforms to leverage artificial intelligence (AI) in India, advocating for practical applications over expensive foundational models.

Headhunting for Customer Service Professionals

Headhunting for Customer Service Professionals

Rediff.com10 Nov 2004

The positions are based in Mumbai.

Bank of Baroda and Reliance Jio Team Up to Expand Mobile Banking for Feature Phone Users

Bank of Baroda and Reliance Jio Team Up to Expand Mobile Banking for Feature Phone Users

Rediff.com13 Apr 2026

Bank of Baroda has partnered with Reliance Jio to provide access to its mobile banking application, 'bob World Lite', for users of Jio feature phones, aiming to promote financial inclusion and digital payments.

RBI introduces new business correspondent norms to expand banking access

RBI introduces new business correspondent norms to expand banking access

Rediff.com7 Apr 2026

The Reserve Bank of India (RBI) has unveiled draft norms for branch authorisation and business correspondents (BCs), introducing a two-tiered classification for BCs and redefining 'banking outlets' to include BC-Banking Outlets (BC-BOs), aiming to expand formal banking presence, particularly in rural areas.

India's Reliance On Strait Of Hormuz Exceeds Global Average

India's Reliance On Strait Of Hormuz Exceeds Global Average

Rediff.com10 Apr 2026

'The West Asia or the Gulf crisis has shown that what we develop as national infrastructure when things are not as bad as they could be, we forget to plan for adversities.'

Wipro's AI-Data Centre Solution to Boost Enterprise AI Adoption

Wipro's AI-Data Centre Solution to Boost Enterprise AI Adoption

Rediff.com20 Mar 2026

Wipro has launched its AI-Data Centre solution, integrating NVIDIA's AI Enterprise platform, to accelerate enterprise-scale AI adoption and modernise data centre environments.

RBI Unveils 'Payments Vision 2028' with Focus on Digital Security and Innovation

RBI Unveils 'Payments Vision 2028' with Focus on Digital Security and Innovation

Rediff.com27 Mar 2026

The Reserve Bank of India (RBI) has introduced its 'Payments Vision 2028' document, outlining initiatives to enhance digital payment security, introduce electronic cheques, and expand regulatory oversight to include e-commerce entities.

DBS Bank India Enables Direct Tax Payments via TIN 2.0

DBS Bank India Enables Direct Tax Payments via TIN 2.0

Rediff.com23 Mar 2026

DBS Bank India has launched a direct tax payment facility after authorisation from the Central Board of Direct Taxes (CBDT). Utkarsh Small Finance Bank partners with Mumbai Indians as banking partner for T20 League 2026.

India suspends postal services to US amid new customs rules

India suspends postal services to US amid new customs rules

Rediff.com23 Aug 2025

Under an Executive Order issued by the US administration on July 30, 2025, goods valued above USD 100 will be subject to customs duties in America with effect from August 29 onwards.

Japan Arms Policy Shift Sparks China Ire

Japan Arms Policy Shift Sparks China Ire

Rediff.com1 May 2026

Beijing has been wary of Sanae Takaichi's efforts to boost Japan's military profile since taking office six months ago, points out Dr Rajaram Panda.

Kaspersky Eyes India as Regional Hub Amid Cybersecurity Threat Surge

Kaspersky Eyes India as Regional Hub Amid Cybersecurity Threat Surge

Rediff.com17 Mar 2026

Global cybersecurity firm Kaspersky plans to significantly increase its investments in India, leveraging the country as a hub for regional services due to strong financial performance and the escalating threat landscape.

Probe into IRS Officer's Alleged Asset Acquisition Ordered to be Disclosed

Probe into IRS Officer's Alleged Asset Acquisition Ordered to be Disclosed

Rediff.com31 Mar 2026

The Central Information Commission has ordered the disclosure of an investigation into a retired IRS officer's alleged acquisition of assets under different identities and subsequent name change to claim ownership, deeming the case a potentially significant revelation.

Is customer service your forte?

Is customer service your forte?

Rediff.com31 Oct 2006

: ICICI OneSource is recruiting Customer Service Associates and Collectors for UK and US processess.

Bank of India Held Liable for ATM Fraud, Ordered to Pay Compensation

Bank of India Held Liable for ATM Fraud, Ordered to Pay Compensation

Rediff.com9 Mar 2026

The State Consumer Disputes Redressal Commission has directed Bank of India to compensate a senior citizen for losses incurred due to unauthorized ATM transactions, citing deficiency in service and failure to adhere to security protocols.

IndiGo moves Delhi HC seeking Rs 900 crore Customs duty refund

IndiGo moves Delhi HC seeking Rs 900 crore Customs duty refund

Rediff.com13 Dec 2025

InterGlobe Aviation, the operator of IndiGo, has approached the Delhi high court seeking a refund of over Rs 900 crore it claims to have paid as Customs duty on aircraft engines and parts re-imported into India after overseas repairs. The petition came up for hearing on Friday before a bench of Justices Prathiba M Singh and Shail Jain.

TCS Q4 net profit jumps 12% to Rs 13,718 cr; adds 2k employees as layoffs end

TCS Q4 net profit jumps 12% to Rs 13,718 cr; adds 2k employees as layoffs end

Rediff.com10 Apr 2026

Tata Consultancy Services (TCS) announced a 12.22 per cent increase in its net profit for the March quarter, reaching Rs 13,718 crore, alongside a 9.64 per cent rise in revenue from operations.

IndiGo CEO Pieter Elbers Resigns With Immediate Effect

IndiGo CEO Pieter Elbers Resigns With Immediate Effect

Rediff.com10 Mar 2026

IndiGo CEO Pieter Elbers has resigned three months after the airline experienced significant operational disruptions. Managing Director Rahul Bhatia will temporarily assume management responsibilities.

NVIDIA CEO: AI Driving Trillion-Dollar Infrastructure Boom and Blue-Collar Job Creation

NVIDIA CEO: AI Driving Trillion-Dollar Infrastructure Boom and Blue-Collar Job Creation

Rediff.com11 Mar 2026

NVIDIA CEO Jensen Huang argues that Artificial Intelligence is driving the largest infrastructure buildout in human history, requiring trillions of dollars in investment and creating significant demand for skilled blue-collar labour.

Tata Power and Salesforce Join Forces to Boost Renewable Energy Solutions

Tata Power and Salesforce Join Forces to Boost Renewable Energy Solutions

Rediff.com6 Mar 2026

Tata Power collaborates with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.

How AI is Transforming India's Telecom Sector, According to TRAI

How AI is Transforming India's Telecom Sector, According to TRAI

Rediff.com23 Mar 2026

TRAI Chairman Anil Kumar Lahoti highlights the increasing importance of Artificial Intelligence in the design, management, and experience of telecom networks in India, noting its role in self-optimising networks, cybersecurity, and preparing for 6G technology.

India's e-retail aisles buzz again, market hits $66 billion

India's e-retail aisles buzz again, market hits $66 billion

Rediff.com17 Apr 2026

India's online retail market concluded 2025 with electronic retail (e-retail) gross merchandise value (GMV) reaching $65-66 billion, a 19-21 per cent increase, according to a report by Bain & Company and Flipkart. This growth is significantly driven by GenZ shoppers and the rapid expansion of quick commerce, which has emerged as a global leader.

These carmakers are the best in customer service

These carmakers are the best in customer service

Rediff.com30 Oct 2015

Maruti Suzuki has topped the after-sales customer service satisfaction.

LPG Crisis Triggers Reverse Migration Across Cities

LPG Crisis Triggers Reverse Migration Across Cities

Rediff.com2 Apr 2026

'It would be similar to what happened during COVID-19.' 'They are not just losing income, but being pushed into distress.'

Compensation: What Digital Fraud Victims Must Know

Compensation: What Digital Fraud Victims Must Know

Rediff.com23 Mar 2026

Customers will qualify for compensation even if they mistakenly share the OTP.

What's Inside The Rs 3 Crore Oscar Swag Bag?

What's Inside The Rs 3 Crore Oscar Swag Bag?

Rediff.com16 Mar 2026

Awarded to select nominees and winners, the 2026 Everyone Wins Oscar swag bag includes luxury vacation stays in Ibiza and Lapland worth $65,000, a $25,000 facial plastic surgery voucher from a New York-based surgeon, and even a custom prenuptial agreement service, among several other high-end gifts.

Jio Payments Bank Enables UPI Cash Withdrawals at Touchpoints

Jio Payments Bank Enables UPI Cash Withdrawals at Touchpoints

Rediff.com17 Mar 2026

Jio Payments Bank introduces UPI-based cash withdrawals at business correspondent touchpoints, enhancing financial inclusion and simplifying access to cash for rural and semi-urban customers.

RBI focuses on better customer service

RBI focuses on better customer service

Rediff.com8 Sep 2011

'Prevention is better than cure' seems to be the focal point of the latest action points of the Reserve Bank of India (RBI) in the Annual Conference of Banking Ombudsman. So, the apex bank is looking at setting a template of good customer service that will prevent consumer grievance.

Got a flair for customer service?

Got a flair for customer service?

Rediff.com2 Jun 2005

Manpower ITeS is looking out for Customer Support Professionals, Voice-cum-Data Associates and Technical Support Officers for its call centre and BPO clients.

Multi-City Air Ticket Scam Busted: Mastermind Arrested

Multi-City Air Ticket Scam Busted: Mastermind Arrested

Rediff.com9 Apr 2026

Four individuals have been arrested for allegedly running a sophisticated cyber fraud operation, duping people with fake discounted air tickets across multiple cities. Police recovered a substantial amount of cash and luxury items from the accused.

Pahalgam Terror Attack: 'What Those Terrorists Did Was The Murder Of Humanity'

Pahalgam Terror Attack: 'What Those Terrorists Did Was The Murder Of Humanity'

Rediff.com21 Apr 2026

'All terrorists are a blot on humanity.' 'No religion in the world teaches you to take the life of an innocent person.' 'Kashmiris have always been known for their hospitality. One moment of darkness cannot erase Kashmiriyat.'

Gulf War: Stocks That Tanked The Most

Gulf War: Stocks That Tanked The Most

Rediff.com14 Apr 2026

West Asia conflict triggers sharp sell-off in Indian markets, with realty, banking and auto stocks leading losses amid energy shock fears.

GST collections rise 9% to over Rs 2 lakh cr in March, third highest in FY26

GST collections rise 9% to over Rs 2 lakh cr in March, third highest in FY26

Rediff.com1 Apr 2026

India's GST revenues experienced significant growth in March, reaching pre-tax cut levels, driven by increased imports and domestic sales. The report analyses the impact of tax rate changes and provides insights into future trends and economic stability.

Tesla Stalls in India as BYD, VinFast Race Ahead

Tesla Stalls in India as BYD, VinFast Race Ahead

Rediff.com10 Apr 2026

Despite India's electric passenger vehicle market experiencing an 83.6% year-on-year surge in FY26, new foreign entrants VinFast and BYD have significantly outpaced Tesla, which struggles with high import duties, a limited retail footprint, and a lack of local manufacturing commitment.

AI-Driven Productivity Gains Reshape Tech Hiring and Cause Job Insecurity

AI-Driven Productivity Gains Reshape Tech Hiring and Cause Job Insecurity

Rediff.com6 Apr 2026

TeamLease Digital CEO Neeti Sharma discusses how AI is driving a structural reset in the tech industry, leading to layoffs, reshaping hiring practices, and increasing job insecurity.

RBI's New Rules: BIG Changes From April 1 for OTP, Cards, Online Payments

RBI's New Rules: BIG Changes From April 1 for OTP, Cards, Online Payments

Rediff.com1 Apr 2026

From April 1, 2026, the Reserve Bank of India's new authentication directions modernise how every digital payment you make must be verified -- and place the burden of security squarely on your bank, not on you.